Moving FAQs | Memphis & Mid-South

Titan’s current local rate is $70 per mover, per hour, with a 3-hour minimum. After the minimum, time is billed in 15-minute increments, plus a $100 service fee per truck. Your total depends on crew size and how long the job takes. See the Pricing Guide for worked examples, or request a free quote.

The clock starts when the crew arrives at your street — or at the gate if you live in a gated community — except when travel from Titan’s shop to your origin exceeds 45 minutes, in which case billing begins after the first 45 minutes of that drive. The clock stops after the final piece is placed at the destination, or when you confirm you no longer need anything else from the crew.

For jobs within the first 45 minutes of travel from Titan’s shop, that inbound drive is not billed — billing begins when the crew arrives at your street, or at the gate for a gated property. If the drive from our shop to your origin takes longer than 45 minutes, billing begins after the first 45 minutes. For example, a 60-minute drive means the final 15 minutes of inbound travel are billable. Travel between the origin and destination during the move is on the clock. Time still rounds up to the nearest 15-minute increment.

Every local move has a 3-hour minimum. After that, billing continues in 15-minute increments so you are charged for the time actually worked, not a vague half-day block.

Under normal local hourly pricing there is no automatic surcharge for stairs, long carries, elevators, weekends, or specialty items — those factors may simply add time. The usual exceptions are the $100 service fee per truck and a 3.5% card processing fee when you pay by card.

No automatic specialty surcharge. A piano, gun safe, or similar piece can still change the crew size, time on site, and total — we plan for that up front so the estimate reflects the real work.

Yes — card payments include a 3.5% processing fee. We disclose it plainly so you can choose how you prefer to pay.

Local moves are billed hourly based on crew size and time, with a 3-hour minimum. After the first 3 hours, billing continues in 15-minute increments. Long-distance moves are quoted separately as a fixed price for the job — not an open hourly clock — so you know the agreed number before move day.

Yes. Titan Elite is a licensed and insured moving company. Your coordinator can discuss coverage at a high level for your specific move.

Choose a licensed, insured company with clear written estimates, real local reviews, and crews that protect your home — not just the truck. Ask how pricing works (hourly vs fixed), what is included, and how concerns are handled if something unexpected happens.

Tell your coordinator or crew lead as soon as you notice a concern. We assess and document the item with you, work with experienced furniture-repair professionals when a piece can be restored, and follow up until it is resolved fairly.

Yes. You can add full packing, partial packing (for example kitchen and fragile rooms), or fragile-only packing to a move. We use quality boxes and materials sized to what you need packed.

Packing labor is billed at the same $70 per mover, per hour as moving labor. Materials you buy from Titan are itemized at retail on your estimate — separate from labor.

Generally yes — customer-packed boxes are part of most moves. Weak, overstuffed, or poorly sealed boxes may take extra care (and billable time) to handle safely. Solid boxes, filled fully but not beyond about 50 lbs, help the day run smoothly.

Full packing is usually scheduled the day before so move day stays focused on loading and transport. Partial or fragile-only packing can sometimes happen the same day when the schedule and scope allow — ask when you book.

We can unpack under your direction — placing items where you want them and breaking down boxes as you prefer. We do not provide full home organization or closet-staging as part of standard unpacking.

Not everything belongs in one “prohibited” pile. Use the three Do Not Load groups on our checklist and packing guide: Cannot Transport, Requires Preparation, and Recommend Customer Transport. That covers hazards, items that need prep, and valuables that are safer with you.

No — we do not offer materials-only sales. Materials are available as part of a booked packing or moving service and are itemized on your estimate.

No — we do not offer custom crating. For fragile and high-value items we use professional packing materials and careful wrapping as part of packing service.

Yes — Titan provides a COI on request for buildings or HOAs that ask for one. A COI is not the same as insurance coverage for your belongings; it documents our liability insurance for the property manager.

You (or your building/HOA contact) book the freight elevator, dock, and move window. Tell Titan the reserved times ahead of move day so the crew arrives prepared.

Time the crew spends waiting while assigned to your job is billable on a local hourly move. Ready access — keys, elevator reservation, clear parking — keeps the day efficient.

An authorized person should be available to meet the crew, answer questions, and direct placement. You do not have to personally stand in every room the whole day, but someone with decision authority needs to be reachable on site.

Yes — we handle long-distance moves out of the Memphis area throughout the continental U.S. when the job is feasible for our operation. Request a quote with both addresses and we will confirm.

No. Your long-distance move is not co-loaded with another customer’s household goods.

At a high level: the size and scope of what you are moving, distance, labor, access at both ends, travel, and time on the job. You receive a fixed-price quote for that scope — not an open local hourly clock.

No ordinary item-by-item inventory is required for a typical long-distance quote. We need an accurate picture of the home size, specialty pieces, and access so the fixed price matches the real job.

Titan does not operate a warehouse or storage brokerage. Moving into a storage unit you have selected is fine — tell us the facility and access details when you book.

Specialty pieces are handled as part of many moves. For deep handling details on pianos, pool tables, or gym equipment, see our specialty service pages; your quote will reflect the crew and time those items need.

Weekends and evenings can be arranged in advance when the schedule allows. We do not work after about 9pm, and we do not run overnight office moves.

No — we do not disconnect or reconnect IT, phones, or network systems. We can move desks, furniture, and boxed equipment; your IT vendor should handle tech disconnect and reconnect.

Yes — cubicles and standard office furniture systems when the job calls for it. We are not a specialty medical-equipment moving service.

Extra stops are billable on the clock for local moves (or reflected in a long-distance quote). We can drop items at a donation center you arrange — we do not market junk-removal or haul-away as a standalone service.

Yes — patient, coordinated senior moves including downsizing and community move-ins. Family members can help plan, and we keep the day paced and clear.

Tips are never required. If you choose to tip, customers commonly tip based on the length or difficulty of the move or divide a crew tip among the movers.

Light rain rarely stops a move — crews work carefully and protect items as conditions allow. Severe weather can slow the day or, in rare cases, require a reschedule for safety. Your coordinator will communicate if conditions change the plan.

Yes — friends and family are welcome. Just know that extra helpers can sometimes slow or complicate the workflow if paths cross or packing plans change mid-stream. Coordinating with the crew lead keeps everyone safe and efficient.

When it is appropriate for the job, crews can handle standard washer/dryer water and electric disconnect and reconnect. We do not disconnect or reconnect gas lines.